You can do this before contacting our support team.

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You can do this before contacting our support team.
  • Please restart the computer once before contacting support.
  • Make sure that all cables are connected to your computer.
  • Check whether your computer can access the Internet (try to load a website)
  • Have an administrator password ready in case our support team needs to connect to your computer, without administrator rights most errors cannot be rectified.
  • If the computer is not connected to the Internet, it is helpful if you can connect the computer to the Internet.
  • Make a note of the hardware versions of the GeBioM products.