How can we help you?

The GeBioM / go-tec hotline is available by telephone from Monday to Thursday from 9am to 12pm and 1pm to 5pm and on Fridays from 9am to 12pm and 1pm to 3pm at +49 251 987240 accessible. Public holidays in the federal state of North Rhine-Westphalia are excluded.

Outside of telephone availability, you can contact us via the email address Contact our support team.

You can find a list of supported hardware and software in our Compatibility list.
If you can no longer find your product on this list, please contact us.
Please understand that support for older hardware and software cannot be guaranteed 100 %.

If the PC fulfils the System requirements?

Are the Windows Updates up to date?

If a ADV contract completed?

If the tool is available for remote access (AnyDesk) installed?

Does the logged-in user have all the necessary rights?

As a rule, a ticket is recorded on the hotline and forwarded to the relevant department. The relevant department will then get in touch with you. This gives us the opportunity to respond to your enquiry in a more needs-oriented manner and, on average, more quickly

The usual response time to enquiries is 48 hours, although delays may occur in rare cases.

You have the option of concluding a service contract with us. The contract covers support for all products included in the Compatibility list are free of charge. Here you can request a quote for a service contract.

If you do not have a service contract or need help with products that are not on our compatibility list, we charge a flat rate of €35 for support with remote access for the first half hour. Support that exceeds half an hour costs €1.75 per minute.