GP LaserScan total foot one (3D full foot scanner) issues error message that scanner is not found.

GP LaserScan total foot one (3D total foot scanner) cannot be addressed.

Error description:

In the dialogue window, all check marks are green, only "Scan" has a red cross and an error is displayed

Troubleshooting:

To deactivate the power settings for USB ports, use this path:

• Open Windows start menu
• Select settings (cogwheel)
• System
• Mains operation and energy saving
• "Additional energy settings"
  
• "Change energy saving plan settings"
  
• "Change advanced settings"
  
• Set USB settings and "Enabled" to "Disabled"