Why does no image appear in CAD after updating to Windows 10?

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Error description

After updating the operating system to Windows 10, an image is no longer displayed in CAD.

Causes of errors

Windows 10 requires the latest versions of DirectX and the graphics card drivers to function.

Troubleshooting

  • Install the latest version of DirectX
    • You can download the DirectX installation routine in the subfolder .\GpTools\Directx find. The setup file is called dxwebsetup.exe (How to find your GP Manager installation). You need Internet access for the installation to work.
  • Run from the .\GpTools\Directx the individual Visual Studio Redistributable packages again (Vcredist_2008_SP1, Vcredist_2010, Vcredist_2013).
  • Update the driver for your graphics card