When trying to establish a Bluetooth connection, "Access denied" appears

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Error description

The error message "Access denied" is displayed when establishing a serial Bluetooth connection.

Cause of error

The security settings of your Windows are set so that the current user has no authorisation to access the Bluetooth connection.

Troubleshooting

You must give the current user the rights to use the "Bluetooth Support Service".

Start the Windows service manager. To do this, proceed as follows.

  1. Select the start menu at the bottom left.
    Start-markiert-Leerer-Desktop-klein
  2. Right-click on Computer and select Manage.
    Startmenü-Computer-Kontextmenü-Verwalten-markiert
  3. Choose "Services and applications" -> "Services“
    Verwalten-Dienste-markiert
  4. Double-click on the service "Bluetooth Support Service„
  5. Select the tab "Log in„
  6. Select "Local system account" and click on "Take over„
  7. Select the tab "General" and "Exit" the service. Then click on "Start„.
  8. Connect the Bluetooth stick again. It should now accept the connection.

If this does not help or if you can no longer pair devices, change the settings back.

  1. Open the properties of the service again.
  2. Select under "Log in" the option "This account„
  3. Enter "Local service" in.
  4. You can enter any password. The password is not used by Windows.
  5. Restart the service.

Why does the pressure measuring plate not measure even though the driver is installed?

Error description

The MultiSens pressure measuring plate is recognised by Windows. The driver is installed correctly, but measurement is still not possible.

Cause of error

The Visual Studio Redistributable packages are required to operate the GP Manager. If these are not installed, the GP Manager will not function correctly.

Troubleshooting

Make sure that all Visual Studio Redistributable packages are installed. These can be found in the folder GpTools in your GP Manager installation. The corresponding folder names in which the installation files are located, start with Vcredist. If you do not know where your GP Manager is installed, read on: How to find your GP Manager installation.

Why is my old uEye camera not working?

Error description

The uEye camera is no longer recognised.

Cause of error

All USB CMOS cameras with the old interface board are no longer supported from driver version 3.10 onwards.

Troubleshooting

Make sure that your camera is not affected by the update. You can check this using the serial number. If this is less than 400 26 27000, your camera will not be compatible with driver versions >3.10.

Alternatively, you can start the "USBHardwareCheck" programme from the installation CD. This will show you whether your camera is compatible with driver versions >3.10.

If your camera is not compatible with driver version >3.10, you can continue to use your previous driver (up to driver version 2.40). In this case, you must not update the driver!

Attention: If you are using GP Manager version 7 or higher, then must the uEye driver from version 4.72 use!

Why does the message "Customer blocked" appear?

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Error description

When trying to open a customer, the message appears that the customer is blocked. The customer cannot be opened

Causes of errors

The GP Manager only allows one instance of a customer to be edited at a time. If a customer is edited on several workstations at the same time, changes to the customer may be overwritten later.

It may happen that the customer is not released again due to a crash during processing.

Troubleshooting

If you are sure that you are the only one making changes to the customer, you can unblock the customer.

Attention:
If the customer is processed on two computers, this can lead to data loss for this customer. Make sure that the customer is not opened twice.

GP Manager V7

  1. Start the GP Manager
  2. Select "GP Admin„
  3. Select "Unblock customer„
  4. In the dialogue you can see the workstations and the customers who are currently processing them.
  5. Select the workstation that is currently processing your customer.
  6. Click on "Unlock„

GP Manager V6.5

  1. Start the GP Manager
  2. Select File -> Database
  3. In the lower area, you can select the work centres that currently have customers open.
  4. Select the workstations.
  5. Then click on "Remove lock !!!!„

How to set up the GP Manager on a server

Error description

You use the GP Manager on several computers and want all computers to access the same data record.

Causes of errors

The GP Manager uses a Microsoft SQL Express database, in which customer data such as name, date of birth and customer number are stored. The measurements are also assigned to the customers in the database.

If each computer uses its own database, then the computers cannot find the customers among themselves.

Troubleshooting

After you have installed the GP Manager on the server (Installing the GP Manager on a new computer) you must follow the steps under "Setting up the GP Manager for server operation" from the quick guide "Execute GP Manager for IT specialists". The instructions can also be downloaded as a PDF Downloaded become.

To set up the database, you must create exceptions for ports 1433 and 1434 in the firewall. Alternatively, you can enable the service and run the SQLBrowser.exe.

How do I create a link so that a single workstation is started directly?

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Error description

You have installed the GP Manager on a server or workstation and have settings for several workstations.

For example, the GP Manager is used in several measuring booths. The cabins contain different versions of MultiSens plates and 2D scanners, for example.

Troubleshooting

A link to the GP Manager can be created on the server for each individual workstation. The folder name with the INI files for the measuring room is also transferred to the link.

  1. Open the folder in which the GP Manager is installed (default setting: C:\GeBioM_SQL resp. C:\GPM_V7).
  2. Make a Right click on the GpMan.exe and select "Send to" -> "Desktop (create shortcut)„
  3. You should now see a shortcut on your desktop with the name "GpMan.exe - Shortcut" are located.
  4. Right-click on the shortcut and select "Properties„
  5. Insert the following after Destination: Folder/pt GpSystem_Single-user folder there should be a Space behind "GpMan.exe" should be inserted. The destination should look like this, for example:
    \\Servername\GPM_V7\GpMan.exe Folder/pt GpSystem_single-user folder
    Verknüpfung-Einzelplatz
  6. If you do not know the name of the folder, you can right-click on the shortcut again.
  7. Select "Open file path" and in the window that opens, open the folder: GpSystem.
  8. The folder contains several subfolders whose names begin with "GpSystem_" button. Select the folder whose settings you want to use.

How can I send emails with the GP Manager?

Error description

You want to send customer data from the GP Manager.

Troubleshooting

If you have purchased the GP Mail module, you can send the currently selected customer as an email attachment as a GPF file.

You can find the instructions for installing GP Mail here.

Mail settings

Why does no image appear in CAD after updating to Windows 10?

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Error description

After updating the operating system to Windows 10, an image is no longer displayed in CAD.

Causes of errors

Windows 10 requires the latest versions of DirectX and the graphics card drivers to function.

Troubleshooting

  • Install the latest version of DirectX
    • You can download the DirectX installation routine in the subfolder .\GpTools\Directx find. The setup file is called dxwebsetup.exe (How to find your GP Manager installation). You need Internet access for the installation to work.
  • Run from the .\GpTools\Directx the individual Visual Studio Redistributable packages again (Vcredist_2008_SP1, Vcredist_2010, Vcredist_2013).
  • Update the driver for your graphics card

Why are milled orders not displayed?

Error description

Orders that have already been milled are not or no longer displayed.

Causes of errors

Either the list has not been updated or there are too many completed jobs in the subfolder .\GpData\Fraese\Files\Done

Troubleshooting

  • Firstly, update the list. To do this, start the GP Manager.
  • GP Manager V7
    • Select the module "GP InsoleFraese“
      GP InsoleFraese
    • Select "Show completed orders„
    • Click on "Update list“
      GP-InsoleFraese-markiert
  • GP Manager V6
    • Open "Analysis" -> "GP milling machine„
    • Select "Show completed orders„
    • Click on "Update list"
  • The completed orders should then appear in the list.
  • If this has not helped, it may be that you have not deleted completed orders over a longer period of time. If the list becomes too long, the GP Manager can no longer update the list.
  • Exit the GP Manager
  • Open the path to your GP Manager.
  • Go to the folder .\GpData\Fraese\Files\Done
  • Delete all or some of the files stored there or move them.
  • Restart the GP Manager and display the list again.

You should delete completed orders at regular intervals. You can do this either directly in GP InsoleFraese by selecting the jobs you want to delete and choosing "Remove jobs". Or by deleting the files from the .\GpData\Fraese\Documents\Delete completed.
GP-InsoleFraese-entfernen-markiert

Why does GP Manager V7 close after a customer has been selected?

Error description

If you start GP Manager V7 and select a customer, the programme is closed after clicking on the back arrow.

Causes of errors

The error only affects the GP Manager from version 7, older versions are not affected by this problem.

There is an incompatibility between GP Manager V7 and the "AMD Gaming Evolved" programme from Raptr.

The programme is supplied together with AMD Radeon graphics cards and is installed when the graphics card driver is updated.

Troubleshooting

The "AMD Gaming Evolved" programme must not run in the background while working with the GP Manager. Exit the programme if it is running.

  • Prevent the programme from starting automatically. Open the programme and select the small tool key in the top right-hand corner of the window.
  • Click on "Settings„
  • Deactivate the option "Start Raptr automatically„