Why can't my milling machine find the milling file?

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Error description

The milling file does not arrive at the milling machine. The router is not able to find a routing file.

Cause of error

If nothing has been changed on the computers, the network connection between the milling machine and the computer is often interrupted. If the computers have been reinstalled, a path is often incorrect or a network drive is not shared.

Troubleshooting

  1. Make sure that both the computer of the router and the computer on which the GP router is running have a network connection.
  2. If necessary, restart both computers.
  3. Start the GP Manager
  4. Select "Analysis"->"Gp milling machine“
    GP-Manager-Analyse-Fräse-markiert
  5. Make sure that the right-hand path specification contains the same path as in the remote programme of the milling machine under "Settings"->"Options"->"Control system". In the case of network connections, the paths may look different, but must refer to the same directory.Remote-Einstellungen-Optionen-markiert
    GP-Fräse-Dest-NCP-markiert
  6. Is in the right-hand path "C:\Temp\GpTemp", there is usually a network problem. First try to resolve the network problem. In this case, the GP Manager saves the data in the GpTemp folder as the network drive of the milling machine cannot be found.
    GP-Fräse-Dest-Temp-markiert
    Once the network connection has been re-established, you must restart the GP Manager once for it to apply the change.
    Is in the path "C:\GEBIOM_SQL\GPDATA\Fraese\CNC", there may be a problem with the INI file belonging to the milling machine. Unless the CNC Remote programme is also set to this folder.
    If you have made changes to the INI, check the INI file. If you have not made any changes and this is the wrong order, contact GeBioM Support.
    GP-Fräse-Dest-CNC-markiert
  7. If the correct path to the milling machine is entered there, open the path in the file manager (on the computer on which the GP Manager is installed) and try to create a new file. Right click->"New"->"Text document". If the file cannot be created, enter the folder on the milling machine with "Full access" for "Everyone" button. If you can then create a file from the computer on which the GP Manager is installed, milling should work. Start the GP Manager and try to transfer a milling file again.

You can do this before contacting our support team.

  • Please restart the computer once before contacting support.
  • Make sure that all cables are connected to your computer.
  • Check whether your computer can access the Internet (try to load a website)
  • Have an administrator password ready in case our support team needs to connect to your computer, without administrator rights most errors cannot be rectified.
  • If the computer is not connected to the Internet, it is helpful if you can connect the computer to the Internet.
  • Make a note of the hardware versions of the GeBioM products.

Why does the error message "Please switch on power amplifier" appear on my milling machine?

Error description

The error "Please switch on power stage" appears on the milling machine. The tiller can no longer be operated, even switching the tiller off and on several times does not rectify the error.

Causes of errors

The tiller is in the limit switch. The correct sequence is important when switching on the tiller.

Troubleshooting

  1. Start the remote programme
  2. Select "Control system"->"Options"->"Release hardware limit switch„
  3. The message "Please switch on the power" will appear.
    ATTENTIONFirst press the power switch on the router before confirming the message in the remote programme.
  4. The milling machine should be able to be operated normally again.

The scanned images are dark

Error description

The images are very dark after the scan, older measurements are bright.

Troubleshooting

Make sure that you are using a Microtek scanner with a tube ("How can I recognise which scanner I am using?„).

The tube ages over time and therefore loses its luminosity. The fault can only be rectified by sending in the scanner, the tube can be replaced with a new tube, in this case please contact GeBioM support.