Why does the error message "Please switch on power amplifier" appear on my milling machine?

Error description

The error "Please switch on power stage" appears on the milling machine. The tiller can no longer be operated, even switching the tiller off and on several times does not rectify the error.

Causes of errors

The tiller is in the limit switch. The correct sequence is important when switching on the tiller.

Troubleshooting

  1. Start the remote programme
  2. Select "Control system"->"Options"->"Release hardware limit switch„
  3. The message "Please switch on the power" will appear.
    ATTENTIONFirst press the power switch on the router before confirming the message in the remote programme.
  4. The milling machine should be able to be operated normally again.

The scanned images are dark

Error description

The images are very dark after the scan, older measurements are bright.

Troubleshooting

Make sure that you are using a Microtek scanner with a tube ("How can I recognise which scanner I am using?„).

The tube ages over time and therefore loses its luminosity. The fault can only be rectified by sending in the scanner, the tube can be replaced with a new tube, in this case please contact GeBioM support.

How to find your GP Manager installation

  1. Search for the link with which you start the GP Manager.
  2. Right-click on the shortcut.
    GP-Manager-Verknüpfung-Eigenschaften-Dateipfad-öffnen-markiert
  3. Select "Open file path„
  4. You can see the path to your GP Manager directory at the top of the window.
    Explorer-mit-Pfad-markiert

On some computers there are several installations of the GP Manager. In this case, make sure that you select the correct shortcut.

Why does "Calibration file not found" appear in the Wait for load dialogue?

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Error description

The measurement does not start when trying to create a pressure measurement with a MultiSens plate (MS3/MS4) or MobilData. "(Calibration file not found)" appears and instead of showing a measurement, the window remains grey.

Kalibrierdatei-nicht-gefunden-markiert

Causes of errors

The MultiSens and MobilData devices require calibration files for the function. The files are located in a subfolder of the GP Manager installation; if no suitable calibration file is installed, the error occurs.

Troubleshooting

If you still have the supplied CD, follow the points below. If you can no longer find the CD, please contact us using the contact form right. Please be sure to enter the serial number of the measuring device and a valid e-mail address. We will then send you the calibration file. Then follow the steps below from 3.

  1. Insert the CD supplied with the calibration file. The CD contains a programme that automatically copies the calibration file to the correct folder.
  2. Then restart the GP Manager and try to start a measurement.
  3. If the calibration file is still not found, copy the file from the CD manually into the correct folder. The calibration file is an INI file, the file symbol should contain a small cogwheel.
  4. Open the folder of your GP Manager installation. If you do not know where this is located, follow the steps below: How to find your GP Manager installation. The folder for calibration files is located in the GP Manager installation in the subfolder "\GpSystem\KAL„.
  5. Copy the calibration file from the CD to the KAL Folder.
  6. If you are using multiple installations, carry out this step for all GP Manager installations.
  7. Restart the GP Manager and try to start a measurement.

If this has not helped, please contact our support team.