Why does my milling machine mill the inserts thinner?

Cause of error

This error can have several causes. Sometimes a second rubber mat is placed in the tiller.

Cause of error

The error occurs if the distance between the milling object and the tool has changed.

Troubleshooting

Check:

  • whether there is something under the milled object, for example a 2nd rubber mat.
  • whether you have replaced the tool but have not recalibrated the zero point.
  • whether you have created a new milling file after you have recalibrated the zero point.

If this is not successful, please contact our support team.

Why is my USB pressure measuring plate not recognised (driver installation)?

Error description

Windows does not recognise the USB pressure measuring plate, so pressure measurement with the GP Manager is not possible.

Cause of error

It may either be that the driver for the pressure measuring plate is not installed or that there is an error in the hardware. If you have an MS4 USB pressure plate, another source of error is that the ceDeviceDetectionService has not been started.

Troubleshooting

Check whether the correct Power supply unit is connected. Also check the USB cable. Also pay attention to possible Damage of the cables. Check both cables to ensure that the plugs are inserted correctly. Have you ensured that the cables are correctly connected and visually OK?

Next, check whether the pressure measuring plate is correctly installed under Windows.

To install the driver for your pressure measuring plate

Note:
If you already know which pressure measuring plate you are using and how many bits your operating system supports, read on here:

To find out how many bits your operating system supports

  1. Select Start
    Start-markiert-Leerer-Desktop-klein
  2. Right-click on "Computer" and select "Properties„.
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  3. Check how many bits your operating system has. Make a note of this value (32 bit or 64 bit)

Make a note of the path of your GP Manager installation and the type of your pressure measuring plate

  1. If you do not know where your GP Manager is installed, follow the steps under "How to find your GP Manager installation", make a note of the path.
  2. Have a look, which pressure measuring plate you use.
  3. If you have a MS4 pressure measuring plate and Windows with 64 bit read: Driver installation MS4 64 Bit If you have a different combination, follow the instructions below.

Check whether there is any uninstalled hardware in the device manager

  1. Select Start
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  2. Right-click on "Computer" and select "Manage“
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     Startmenü-Computer-Kontextmenü-Verwalten-markiert
  3. Start the "Device Manager", if a device appears here that has an invalid driver, it is probably the pressure measuring plate. You can recognise these devices by an exclamation mark.
  4. Right-click on the device and select "Properties". Activate the tab "Drivers„
  5. Click on "Update driver" and select "Search for driver software on the computer". Depending on the operating system and the pressure measuring plate, enter the following paths.Note:
    The standard paths are shown below. If your GP Manager is installed in a different location, you must delete the first part "C:\GeBioM_SQL" with your folder.
  6. If you have an MS3 with a 32-bit operating system, read: https://gpsupport.de/faqs/treiberinstallation-ms3-32-bit/.
    For an MS4 with 32 bit operating system read: https://gpsupport.de/faqs/treiberinstallation-ms4-32-bit/
  7. If you have several unrecognised devices in the device manager, carry out steps 1-5 for all devices.
  8. If the driver installation fails for all devices, or if the drivers are already installed for all devices, please contact us. Please state the MS3, MS4 or MS4 Bluetooth pressure measuring plate you are using and the operating system you are using.

 

What should I bear in mind when switching to Windows 10?

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  • Make sure that all the latest updates are installed for your Windows 10. If you do not allow automatic updates for Windows 10, you should always install the update KB3093226, as this fixes a bug that affects the Bluetooth function.
  • If you are still using an old 2D Mustek scanner, you can no longer use it from Windows 8 onwards. Unfortunately, there is no working driver for Windows 8 and 10 to address the scanner. If you do not know which scanner you are using, read "How can I recognise which scanner I am using?„.
  • Make sure that hardware that does not originate from GeBioM is also compatible with the new Windows version.
  • After updating to Windows 10, be sure to update the Drivers for your Graphics card.
  • After the update, make sure that the DirectX version is the latest version. You can download the setup for DirectX in the subfolder \GpTools\Directx of your GP Manager (How to find your GP Manager installation). The setup file is called dxwebsetup.exe and requires an Internet connection to function.
  • Make sure that the Visual Studio Redistributable packages are installed. The packages are also located in the GpTools folder of the GP Manager installation (Vcredist_2008_SP1, Vcredist_2010, Vcredist_2013).
  • Download the latest drivers for your hardware from our homepage. With the update to Windows 10, the 2D scanners, for example, may no longer work.
  • If you do not know which scanner you are using, read on: How can I recognise which scanner I am using?

Compatibility list

This list only includes current hardware from GeBioM. For older hardware, please contact customer support to be sure.

Create a new last/insole group

Start GP Manager, "Analysis" -> "GP CAD" -> ">>Library" -> Group ".."

If you have already made changes to the current insert and want to assign the insert to a new group, you should first assign the insert to no group or to an existing group and save the insert. New groups are only displayed when you open the dialogue "Adding an insert to the library" has been closed once. The insert can then be opened again and assigned to the appropriate group. However, you can already create the group.

  1. Enter a unique number for the group in each line of the list, followed by an = sign and the group name.
  2. Select "Save".Dialog-Gruppe-anlegen-Speichern-markiert

Attention:
The group is not yet displayed. If you select the insert not have changed select "Back" -> "Back"
Have you changed the insert select "Back" -> adjust the other settings -> "Apply changes". A new group can only be selected the next time the insert is opened, after which the insert can be saved with the new group.

Add insert/strips to existing library

Start GP Manager, "Analysis" -> "GP CAD" -> ">>Library"

  1. Select the library from the "Library" drop-down menu in which you would like to save the insert.Dialog-Bibliothek-einpflegen-Bibliothek-markiert
  2. Select the model you want to change.

    Note:
    You can only change the supplied templates from the "KD_Einlagen" library if you save them in a separate library. To do this, you must first create a new library.Attention!
    If you select an existing model and "Apply changes", the model will be overwritten with the currently open model. If you want to change an existing model, make sure that this model is also currently loaded in InsoleCAD! "- New model -" select.
  3. Enter a name for the model under "Name" (e.g. sports insole, hollow foot insole, etc.).
  4. Select a grading table for your insole. The grading table defines the size of the insole for the different shoe sizes. If no table is offered in the drop-down menu or if you want to create your own grading table, click on "..".Dialog-Bibliothek-einpflegen-neue-Tabelle-markiert
  5. In the following dialogue, you can import the grading table of an existing insole or create a grading table yourself. This is particularly useful if you want to transfer existing blanks to your milling library and also want to use the insole moulds for your insoles. Each line of the grading table consists of a shoe size and measurements in mm (shoe size = length width height). In the table, the measurements are given in English formatting. This means that decimal places are indicated by a point. So not 10.00 mm but 10.00 mm. It is not necessary to create a separate line for each shoe size. Missing information can be entered via "Calculate" can be interpolated.Gradiertabelle-Name-Speichern-markiert
    Give the table its own name in the field to the left of Save and click on
    "Save".

    Note:
    Existing grade tables can be found in your local GP-Manager installation under: ./GpSystem/BIB_NAME/MODELLNAME.gradingyou can access these via the "Import ..." button and modify it for your purposes.
    Where NAME in the path specification stands for the name of an existing library and MODELNAME for an existing model.
  6. You can also sort the inserts in a library into groups. This helps you to find the insert in the library later. In the drop-down menu, select "Group", select the group to which you want to add the insert; you can also leave the insert out of any group "—" group. If you want to create a new group (e.g. Proprio - Child), please read "Create a new last/insole group".
  7. You could add more "Info" to further describe the insole (e.g. pad 5 mm, plantar fascia long, etc.).
  8. Finally, you can choose whether you want to use the "Place the model as high up as possible", the insert is sorted as high up as possible in the quick selection, making it easier to call up the insert quickly.
  9. With "Insert model into library" button to create the insert in the library.

How do I manage libraries and add deposits?

Error description

You have your own inserts that you use frequently and would like to find them more easily or process them more often.

Error solution

It makes sense to organise the inserts in separate libraries so that you can quickly load frequently used inserts as templates. To do this, start the GP Manager and first define a customer via "Project" -> "Determine". You now have the option of selecting an existing insole for the customer or modelling a new insole with the help of a measurement.

Then select the GP CAD module via "Analysis" -> "GP CAD". On the right are the two buttons for managing your libraries.

  • Load model from libraryAus-BIB-Suchen
  • Add model to libraryZur-BIB-hinzufügen

Toolbox-Bibleothek-markiert

Edit your insert until you want to add it to the library, click on: ">>Library"

You can manage your libraries in the following dialogue. You now have several options on how to proceed. You can Create a new library or you can use the Adding an insert to an existing library.

Creating a new library for inserts

Start GP Manager, "Analysis" -> "GP CAD" -> ">>Library"

If you want to save the insert in a separate library, click the ".." Button behind Libraryin the following dialogue you have the option of creating a new library.

  1. To do this, enter the following in the "New name" to enter the name for the new library (e.g.: Proprio inserts, Finn inserts, Elegant, ...).Dialog-Bibliotheken-verwalten-Neuer-Name-markiert
  2. Select "Create new BIB" and click on "Back".

Libraries can also be renamed here via "Act. Rename BIB".

If you wish, you can also use existing libraries in this dialogue via "Deactivate this BIB" button. The inserts of these libraries are then no longer displayed in the quick selection in the GP CAD module. About "Integrate this BIB", deactivated libraries can be displayed again. Then follow the points under "Insert insert into existing library".

Import exported GPF files

  1. Import GPF files. To do this, open the database dialogue "File" -> "Database„Datei-Datenbank-markiert
  2. For the field "External data" indicates the path in which you have exported the data.
  3. Select "1. copy data" and wait until the copying process is complete.

Select "3. enter data" after the process is complete, you will have restored your data.

Datei-Import-markiert

Importing for Version 7 is explained in the manual:

Manual - GP Manager V7

How can I import/export or save GPF files?

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To import/export or save files as GPF, click on the "GP GPF" tile on the GP Manager after selecting a customer.

 

  1. Open file

The "Open file" tile is selected if you want to add a GPF file to the selected customer.

Clicking on this opens a browser window in which the corresponding file can be selected. This is done by clicking on the "Open" button.

 

  1. Save file

 

The "Save file" tile is selected if the selected customer with all measurements is to be saved as a GPF file.

 

This is done by simply clicking on the tile. When the file has been saved, "Written files: 1" appears in blue at the bottom centre.

 

  1. Save file as

 

The "Save file as" tile is selected if the selected customer is to be saved in a different file path or if only certain measurements or designs are to be saved as a GPF file.

 

Clicking on the tile opens a window in which the measurements and constructions of the selected customer are displayed.

 

 

Clicking on a measurement selects it and gives it a red border.

To select several at the same time, press the CTRL key and then select further measurements or constructions by clicking with the mouse.

This is again indicated by the red border. Confirm this by clicking on the "Apply" button.

Next, select the storage location in the new window and confirm with the "Save" button.

 

  1. Read folder

 

The "Read folder" tile is selected if a folder with several customers is to be integrated into the GP Manager.

 

Clicking on this opens a browser window in which the corresponding folder can be selected. This is done by clicking on the "OK" button.

 

  1. Save files as gpf

 

The "Save files as gpf" tile is selected if the complete data set or data from a specific date is to be saved or transferred.

 

Firstly, you can choose between "from specific date" and "complete" from the small tiles. If the tile is activated, it is displayed in a darker colour.

 

  1. as of a certain date

 

The "From a specific date" tile is selected to save or transfer data from a specific date up to today.

To do this, select the desired date in the drop-down menu next to the tile and then click on the "Save files as gpf" tile and select the storage location in the window that opens and confirm with the "OK" button.

 

Note: If today's data is to be backed up or transferred, a day before today's must be selected in the drop-down menu.

 

Once the process is complete, "Written files:... " appears in blue at the bottom centre.

 

  1. Complete

 

The "Complete" tile is selected to save or transfer the entire data record.

 

If this is activated, the "Save files as gpf" tile is clicked and the storage location is selected in the window that opens and confirmed with the "OK" button.

 

Once the process is complete, "Written files:... " appears in blue at the bottom centre.

 

During pressure measurement, individual columns/rows are grey or the entire measurement is red

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Error description

During pressure measurement with MultiSens, individual columns or rows are grey throughout. Or the entire pressure measurement is red.

Cause of error

This fault is a defect in the pressure measuring plate.

Troubleshooting

Contact our support as the device needs to be repaired by us.