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Error description
You would like to send emails from GP Manager using your Exchange server. However, this is acknowledged in the GP Manager with an error message.
Causes of errors
The problem can have several causes.
- The Exchange Server is configured so that retrieval of e-mail via POP3 is not activated.
- The Mail.ini settings are incorrect.
Error solution
First make sure that POP3 is activated. How to do this depends on the Exchange version you are using:
- Enabling and configuring POP3 on an Exchange Server | Microsoft Docs
- Enable or disable POP3, IMAP, MAPI, Outlook Web App or ActiveSync in Office 365 - Exchange | Microsoft Docs
If you are sure that POP3 is configured correctly, you must ensure that the settings for sending and receiving e-mails are entered correctly in Mail.ini. You can refer to the manual: https://gpsupport.de/kurzanleitung-gp-mail/#konfigurieren-des-mail-moduls follow. With version 7, access is via the GP Mail button.
The user name depends on your configuration.
- yourdomain\ihre-e-mail@ihredomain.tld
- iredomain\your-abbreviation
Enter your password as the password.
Further settings can be found in the e-mail INI files in our downloads.
The option is located here:
...GpSystem\GPSystem_your_single_seat
practice.ini
B_CloseOnNext = yes/no
from version 7.3 GP_TP_FILIALE.ini
[VIEW_FILIALE]
b_enable_xClose = yes/no
As of version 7.02.04, the designation is specified in the following file:
...GpSystem\INI
DE-DE.ini
ZSUM = This is the designation for the quality mark-up in the printout
Error description:
The GP Manager crashes with GP Foot Measurement 3D while processing the measurement.
Cause of error:
The texture is not included in the driver software of the 3D Total foot one.
Troubleshooting:
Please open the programme UPOD_3D_Full_Foot_Scan 
a small window will open at the top of the screen. Click on the camera on the far left. Then open it by clicking on the small cogwheel 
the settings and tick the box next to
"Real Colour" 
.
You can then close the driver software again and the scan in the GP Manager should be possible again.
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Problem description:
The following error is displayed when starting the Cubix software from the dongle:
Problem solution:
Please download the
and execute this installation.
GP LaserScan total foot one (3D total foot scanner) cannot be addressed.
Error description:
In the dialogue window, all check marks are green, only "Scan" has a red cross and an error is displayed
Troubleshooting:
To deactivate the power settings for USB ports, use this path:
- Open Windows start menu
- Select settings (cogwheel)
- System
- Mains operation and energy saving
- "Additional energy settings"
- "Change energy saving plan settings"
- "Change advanced settings"
- Set USB settings and "Enabled" to "Disabled"
The answer is there here
Error
If W-LAN connections have been set up in Windows 10 that do not have an Internet connection, they are not reconnected after a restart.
Causes of errors
Our measurement hardware such as MobilData and MultiSens sets up its own WLAN. For this purpose, we supply a TP-Link stick and a small router with the hardware. These create their own network without an internet connection.
Microsoft has changed the behaviour for these connections for Windows 10 compared to previous Windows versions. Windows tries to minimise the number of network connections with the default settings.
Error solution
If you are using Windows 10 Professional, proceed as follows:
Open the group policy editor
- Win + R -> gpedit.msc
- Computer Configuration -> Administrative Templates -> Network -> Windows Connection Manager -> Minimise the number of simultaneous connections to the Internet or a Windows domain -> Disabled
For Windows Home, proceed as follows:
- Win + R -> regedit
- Open HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WcmSvc\GroupPolicy\
- Create a new key with the name fMinimiseConnections if it does not already exist.
- New Key -> DWORD
- Set the value to 0 (zero)
- 0 = Several simultaneous connections to the Internet or a Windows domain are permitted.
- 1 = Multiple simultaneous connections to the Internet or a Windows domain are blocked. (default)
The link from Microsoft to this behaviour is here: https://docs.microsoft.com/en-us/windows-hardware/drivers/mobilebroadband/understanding-and-configuring-windows-connection-manager