The fixed amounts are stored in the hmv.ini file with gross prices.
It is located in: GPSystem\INI\hmv.ini
The prices can be customised or replaced by the current version.
Prices for a VAT rate of 5 % can be found in HMV_2020_5_Prozent_MwSt.ini and can replace the existing prices in hmv.ini via copy and paste. The calculated prices should be adjusted accordingly.
The current version can be found in our download folder under Downloads\Software\GPFiliale: [wpfilebase tag=browser id=232 /]
Once you have downloaded your calibration files, please look for the GP Manager icon on your desktop.
Right-click on the icon to open the following menu:
Then click on "Open file path".
Then open the "GPSystem" folder and then the "KAL" folder.
Now copy your calibration files into this "KAL" folder.
After restarting the GP Manager, it will now work with your new calibration files.
When the soles are used for the first time, the calibration files are automatically read in by the GP Manager and saved locally on your PC. The calibration files are either located directly on the sole or on the Internet. When you connect new soles for the first time or receive the old soles back from calibration, you should take the time to connect all soles once at the beginning so that all calibration files are downloaded and you can then also work offline.
If you have sent in a Bluetooth system for calibration, you can then download your new calibration files from our Download area download.
Please search for your customer number under "Calibration files" and download your calibration files
If you have purchased a new pressure measuring plate or your plate has been recalibrated, you can download your new calibration files from the support page in the Download area download.
Search for your customer number under "Calibration files" and download your calibration files.
Test
Error description
If you start a pressure measurement in MobilData by clicking on "Measure", the GP Manager crashes.
Cause of error
The graphics card driver is not up to date.
Troubleshooting
If the problem persists, please contact GeBioM mbH Support.
Depending on the version of the PC, the path in the "Drive:\Recovery\setup.bat" must be adjusted. D: or E: are the normal cases.
The PC's hard drive should contain a maximum of 2 partitions.
"Hidden" partitions, such as those created during a normal Windows installation, should be removed in advance. Otherwise, the recovery stick may attempt to install the image in these small partitions. As these partitions are only ~100 MB in size, the setup is cancelled (error message in the log: There is not enough memory available).
If the scanner takes a very long time after clicking on scan, this may be due to the following reasons:
The scanner remains connected to the power supply at all times.
Solution: disconnect the scanner from the power supply overnight and only switch it on after the computer has started up
The USB cable is too long.
Solution: From 1.50 m, an active USB extension should be used.
Problems with the USB port or with the USB controller.
Solution: Try a different USB port.
The wrong power supply unit is being used.
Solution: The scanner can only generate the required luminosity with the power supply unit supplied.
The wrong driver is being used.
Solution: Install the latest manufacturer drivers or try the Wia driver.
If no solution fits, please try the scanner on another computer.
If this still does not work, please contact our support by telephone.
Error description
If a user without administrator rights starts the GP Manager, the connection is slow. The GP Manager may take several minutes to search. If the user is logged in as an administrator or domain administrator, the GP Manager responds normally quickly.
Cause of error
Windows 10 caches files from the network. Unfortunately, it seems that in some configurations the permissions for the file location are not set correctly. This can be traced if you use the Process Monitor from Microsoft and monitor the GpManager.exe process (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon).
Troubleshooting
The easiest way is to deactivate the cache for network shares in the registry. Here is a summary and a link to the article from Microsoft:
In the registry you can create three DWORD values under the path: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Lanmanworkstation\Parameters
According to the article, these should be deactivated in the following order in the event of problems:
https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-7/ff686200(v=ws.10)
A patch for the registration can be downloaded here: Windows slow-search registry file.zip