Why does the error cannot load DLL appear?

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Why does the error cannot load DLL appear?

Error description

After starting the GP Manager, a series of similar error messages of the form "Cannot load XY.dll" appear

Depending on the installation of the GP Manager, various DLL files are listed, for example:

  • GP_DV_Fussdruck.dll
  • GP_CAD.dll
  • GP_Questions.dll

Causes of errors

A DirectX version is required to start the GP Manager. If DirectX is not installed, the GP Manager lacks information on how it should display individual modules.

Troubleshooting

Install DirectX, the installation file is supplied with the GP Manager and can be found in the GpTools folder.

  • Open the folder in which the GP Manager is installed (To find the GP Manager folder).
  • Open the GpTools Folder
  • Go to the Directx Folder
    • If the computer has an Internet connection, start dxwebsetup.exe
    • If the computer has no Internet, you can run directx_Jun2010-redist.exe

If the error persists, please contact GeBioM Support.