Why can the scanner not be initialised?

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Error description

The attempt to create a 3D measurement with the GP Manager fails. The error is displayed that the 3D laser scanner F cannot be initialised.

If you try to use the scanner with the LSR software, the LSR software will not start.

Causes of errors

This error occurs if a Bluetooth device is connected in addition to the 3D scanner (e.g. MultiSens Bluetooth) and the LSR software is older than version 2.5.5.

Troubleshooting

  • Download and install the latest driver for the 3D scanner from our homepage:
  • [wpfilebase tag=browser id=122 /]
  • If you are using a MultiSens Bluetooth pressure measuring plate, start the GP Manager and take a pressure measurement. The GP Manager should now assign a COM port to the pressure measuring plate.
  • The 3D scan should then work again. If this does not help, please contact GeBioM mbH Support.