What should I bear in mind when switching to Windows 10?
- Make sure that all the latest updates are installed for your Windows 10. If you do not allow automatic updates for Windows 10, you should always install the update KB3093226, as this fixes a bug that affects the Bluetooth function.
- If you are still using an old 2D Mustek scanner, you can no longer use it from Windows 8 onwards. Unfortunately, there is no working driver for Windows 8 and 10 to address the scanner. If you do not know which scanner you are using, read "How can I recognise which scanner I am using?„.
- Make sure that hardware that does not originate from GeBioM is also compatible with the new Windows version.
- After updating to Windows 10, be sure to update the Drivers for your Graphics card.
- After the update, make sure that the DirectX version is the latest version. You can download the setup for DirectX in the subfolder \GpTools\Directx of your GP Manager (How to find your GP Manager installation). The setup file is called dxwebsetup.exe and requires an Internet connection to function.
- Make sure that the Visual Studio Redistributable packages are installed. The packages are also located in the GpTools folder of the GP Manager installation (Vcredist_2008_SP1, Vcredist_2010, Vcredist_2013).
- Download the latest drivers for your hardware from our homepage. With the update to Windows 10, the 2D scanners, for example, may no longer work.
- If you do not know which scanner you are using, read on: How can I recognise which scanner I am using?
This list only includes current hardware from GeBioM. For older hardware, please contact customer support to be sure.