What needs to be done before you contact us?

Dear customers,

So that we can help you as quickly as possible, it is helpful if the following information is available before you contact us.

1. Ensure that affected computers are connected to the Internet.
2. Download AnyDesk from the AnyDesk homepage: You will find a link at the top right of this page. Start AnyDesk. When our support team contacts you, they will need your AnyDesk address. If the computer has problems with the network connection, the address is 0. In this case, please check the network connection.
3. Support is often not possible if there are no administrator rights on the computer. If your user does not have administrator rights, make sure that your administrator can be reached.
4. If you have an error that does not always occur, take a screenshot of the error message or a photo/video with your smartphone.
   If there is no error message, ideally leave the computer in the state in which the error occurs.
5. Please ensure that you have concluded an AV contract with us.

To enquire about a support flat rate, please contact our sales department.

Thank you for your understanding

Your GeBioM/go-tec support team