Error description

A Bluetooth device is to be paired, but this is not displayed in Windows 11. The device is not paired in the device manager.

Cause of error

In newer versions of Windows 11, a setting has been added for Bluetooth which ensures that some Bluetooth devices are not displayed.

Troubleshooting

To pair MobilData BT (not Radix!) or MultiSens, the following must be done in Windows under Settings -> Bluetooth and devices can be scrolled down. At the bottom of the settings page, select "Bluetooth device detection" the value on Extended be set.

The device should then be displayed when pairing.

If the computer can no longer find a Bluetooth device, you should delete the device once and then reconnect it to the computer. To do this, proceed as follows.

1. Select Start at the bottom left of the taskbar.
   
2. Go to "Settings“
   
3. Select "Devices"from
   
4. A list of all paired devices appears.
   Remove all GeBioM measuring devices that are connected via Bluetooth. Designations: PSAABT, MODA2BT. Right-click on the device you want to remove and select "Remove device".
   Carry out this step until all GeBioM devices connected to the stick have been removed.

Reconnect the measuring devices.

Proceed as follows:

1. Select "Start" at the bottom left of the taskbar.
   
2. Go to "Settings"
   
3. Select "Devices" from.
   
4. Switch on your Bluetooth pressure measuring plate and go to "Add Bluetooth or other device“
   
5. Wait a moment until the device list has been updated, this may take some time.
6. Double-click on the device you want to add (PSAABT, MODA2BT).
7. In the following dialogue, select "Enter the pairing code of the device".
8. The coupling code for all GeBioM measuring devices is "0000" (zero, zero, zero, zero)
9. The GP Manager can then be started to carry out measurements.

If the measuring device still does not work after following these instructions, please contact GeBioM Support.

Error description

If you start a pressure measurement in MobilData by clicking on "Measure", the GP Manager crashes.

Cause of error

The graphics card driver is not up to date.

Troubleshooting

• Open the PC's Device Manager. Click on the Windows icon at the bottom left. The start menu opens. Type with the keyboard (without the inverted commas): "devmgmt.msc".
• The Device Manager should be displayed. Please start it.
• Click on the > in front of the graphics cards item.
• right-click on the relevant graphics card and select "Update driver".
• If several graphics cards are activated, please carry out the above point for all graphics cards.
• Now restart the PC and then try to carry out a measurement again.

If the problem persists, please contact GeBioM mbH Support.

Error description
When attempting to perform a pressure measurement, the following error messages appear in the GP Manager:

COM port not found: 6 For an automatic search, please switch off all other COM devices! If the COM port for the device is found, it will be entered in the CONFIG file! Should the COM port be searched for?
Even B_AUTO_COM did not help.
No connection to the measuring system found! Please check cables, power, configuration etc. ! No measurement can be carried out !

Causes of errors
The problem can have several causes:

• The rechargeable batteries/batteries are no longer supplying sufficient power (a green LED does not mean that sufficient power is still being supplied). Therefore, first replace the batteries or charge the device before continuing.
• The device is not or not correctly paired with the computer. In this case, the device must be reconnected to the computer (see below).
• The Bluetooth stick is used on different computers or was previously used on a different computer (see below).
• The radio connection is impaired or shielded by other devices (What needs to be considered for wireless connections?).

Troubleshooting

How you re-pair your device depends on whether you use the Bluetooth USB stick on one or more computers.

The Bluetooth stick is shared between several computers.

If you use your Bluetooth device on several computers, please follow the steps under "How to use your Bluetooth device on multiple computers„.

The Bluetooth stick is only used on one computer

If you only use your Bluetooth device on one computer, please follow the steps under "Re-establish lost Bluetooth connection„.

If Bluetooth devices are used on several computers, there are a few things you should bear in mind.

As with USB sticks, the stick should be removed cleanly before disconnecting it from the computer. Please disconnect all devices paired with the stick before removing the stick. Proceed as follows:

1. Open the control panel
   • Open Control Panel under Windows 7
   • Open Control Panel under Windows 8
   • Open Control Panel under Windows 10
   • You can also access the control panel via Windows key + Pause Then click on "Start page of the control panel„
2. Make sure that "Category" is selected in the display options.
   
3. Select "Show devices and printers"
4. Remove all GeBioM measuring devices that are connected via Bluetooth. Designations: PSAABT, MODA2BT. Right-click on the device you want to remove and select "Remove device".
   Carry out this step until all GeBioM devices connected to the stick have been removed.
5. Disconnect the stick from your computer.
6. Insert the stick into the other computer and carry out the above steps again. Then follow the points under

Reconnect the measuring devices

Proceed as follows:

1. Open the control panel
   • Open Control Panel under Windows 7
   • Open Control Panel under Windows 8
   • Open Control Panel under Windows 10
   • You can also access the control panel via Windows key + Pause Then click on "Start page of the control panel„
2. Make sure that "Category" is selected in the display options.
   
3. Select "Show devices and printers"
4. Select "Add device"
5. Wait a moment until the device list has been updated, this may take some time.
6. Double-click on the device you want to add (PSAABT, MODA2BT).
7. In the following dialogue, select "Enter the pairing code of the device".
8. The coupling code for all GeBioM measuring devices is "0000" (zero, zero, zero, zero)
9. The GP Manager can then be started to carry out measurements. If the measuring device still does not work after following these instructions, please contact BeBioM Support.

Error description

The error message "Access denied" is displayed when establishing a serial Bluetooth connection.

Cause of error

The security settings of your Windows are set so that the current user has no authorisation to access the Bluetooth connection.

Troubleshooting

You must give the current user the rights to use the "Bluetooth Support Service".

Start the Windows service manager. To do this, proceed as follows.

1. Select the start menu at the bottom left.
   
2. Right-click on Computer and select Manage.
   
3. Choose "Services and applications" -> "Services“
   
4. Double-click on the service "Bluetooth Support Service„
5. Select the tab "Log in„
6. Select "Local system account" and click on "Take over„
7. Select the tab "General" and "Exit" the service. Then click on "Start„.
8. Connect the Bluetooth stick again. It should now accept the connection.

If this does not help or if you can no longer pair devices, change the settings back.

1. Open the properties of the service again.
2. Select under "Log in" the option "This account„
3. Enter "Local service" in.
4. You can enter any password. The password is not used by Windows.
5. Restart the service.