Coordinate display of the centre of gravity for ASCII export

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The following describes how to interpret the COP data of the ASCII export.

  • The ending of the file name _L and _R indicate the left and right foot
  • The txt file contains some general information at the top. Among other things, the length and width of the sole in mm (size = width/length).
  • The coordinates of the centre of pressure (COP) can be found in the exported file under [FOCUS POINTS].
  • The first column corresponds to the time in [ms]
  • The second column corresponds to the x-coordinate in [mm]
  • The second column corresponds to the y-coordinate in [mm]

Above you can see how the coordinates are to be understood. Example of a 250 sole (size=97/ 250) at any point in time.

Programme crash. MultiSens-USB is displayed in the Device Manager with "loading Stage".

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Problem: Measurements with the USB disc are not possible. The GP Manager may crash when starting the measurement.

The device is labelled "loading stage" in the device manager

Solution for go-tec support: The driver must be reinstalled.
Please install the signed driver. This can be found in the products folder.
File name: SetupPSAA_WinUSB2-64-Bit_Signed

What do I need to consider when sending in for calibration?

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-To calibrate the measuring soles of the inner shoe pressure measuring system, please do NOT send the entire case, but only the soles. The size of a shoe box would be sufficient here.
-The soles can be rolled up, but not be bent.
-No single soles, please always in the corresponding pair (serial number).

Other:
-Calibrations and repairs usually take 4 weeks.
-The cost of calibration is 25€ per single measuring sole.
-The costs for the calibration of a MS4 measuring plate is 250€.

Why is the Bluetooth device not displayed in Windows 11?

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Error description

A Bluetooth device is to be paired, but this is not displayed in Windows 11. The device is not paired in the device manager.

Cause of error

In newer versions of Windows 11, a setting has been added for Bluetooth which ensures that some Bluetooth devices are not displayed.

Troubleshooting

To pair MobilData BT (not Radix!) or MultiSens, the following must be done in Windows under Settings -> Bluetooth and devices can be scrolled down. At the bottom of the settings page, select "Bluetooth device detection" the value on Extended be set.

The device should then be displayed when pairing.

 

How can I tell how full the battery is?

The LIVE preview shows how full the batteries of the two transmitters are.
In a % specification and as a graphical representation (see below).

Note

Thanks to the Bluetooth low-energy technology the battery life is usually several weeks. As with conventional lithium-ion batteries, it is not necessary to constantly charge the battery to 100%. A capacity between 40-80% is optimal. Even if the device is not used for several weeks.

 

The pressure distribution right/left is extremely different with GT Radix.

Error description

The pressure measurement of one foot is about twice as high as that of the other foot. Can an insole or other cause be ruled out?

Troubleshooting

Press for both transmitters the reset button. There is a small hole on the top of the cover for this purpose.

It is best to use a paper clip. If the reset is successful, the status LED flashes quickly three times in succession.

If the pressure measurement is still extremely different afterwards, please contact our support team.

Why can't the GT Radix transmitter be charged?

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Error description

The GT Radix transmitters cannot be charged. The charging LED does not light up green when a USB-C charging cable is connected.

Cause of error and troubleshooting

Please use the enclosed USB-C charging cable and connect it directly to a USB port on your PC.
Apple chargers and in particular so-called Power Delivery (USB-PD) power supply units do not work!

If this does not help either, please contact our support team.

 

Note

Thanks to the Bluetooth low-energy technology the battery life is usually several weeks.