Why does the GP Manager crash during the insole measurement?

Error description

If you start a pressure measurement with MobilData by clicking on "Trade fairs" opens the measurement dialogue. The GP Manager then stops responding and must be closed.

Causes of errors

The GP Manager requires a connection to the measuring soles. These contain information that is required for the measurement. If the GP Manager only has a connection to the transmitters but not to the soles, it attempts to load this information and waits for a response.

Troubleshooting

Make sure that:

• the soles are connected to the transmitters.
• the soles are correctly engaged.
• the soles are connected to the correct transmitter (L to L and R to R).

To rule out that the error is due to one of the soles, please test a second pair of soles. If the GP Manager then no longer crashes, one of the two soles is faulty.

If the problem persists, please contact GeBioM mbH Support.