Error description

After the GP Manager starts a message like:  „Mfc100.dll not found“ is shown.

Cause of error

This file is part of the „Visual Studio redistributable Packs“ (vcredis). The most common cause for this message is a missing installation of one Vcredist package.

Another reason is, that the file is deleted. This might have happened by accident or if your computer is infected with a virus.

Troubleshooting

The Vcredist packages are distributed together with the GP Manager. If you have a GP Manager installation the packages should be inside the installation folder.

  • Open the folder where the GP Manager ist installed („How to find the GP Manager installation?„).
  • Open the GpTools Folder.
  • As the packages are not cumulative you will have to make sure each package is installed. Simply run each installation and follow the descriptions during the installation.
    • Vcredist_2008_SP1\vcredist_x86.exe
    • Vcredist_2010\vcredist_x86.exe
    • Vcredist_2013\vcredist_x86.exe
  • Try again to start the GP Manager

If the problem still exists contact the GeBioM mbH Support.

Error description

On some computers the installation of the „Visual Studio Redistributable 2015“ fails.

Cause of error

In most cases this is due to a missing windows update.

Troubleshooting

Navigate to „Windows Update“ and try to install all important security updates from microsoft. If you are not able to install the updates, or cannot update your windows installation follow the steps below.

  1. Download the DLL files here:
  2. Put the files into the .\GpSystem folder inside of your GP Manager installation („How to find the GP Manager installation?„).