Why do i get an error message with „Code1“?

Error description

When trying to create a scan an error with the message „Code1“ is shown.

Error Cause

This error indicates that the 3D laser scanner f is broken.

Solution

  • Please try to use the scanner on another computer, to check if this PC produces the same error. The PC should at least have a Core i5 or better CPU.
  • If the error happens here altough contact the GeBioM mbH support.

Why is the scanner unable to initialize?

Error description

The 3D measurement with the GP Manager fails. An error with the message that the scanner could not be initialized.

If you try to use the LSR software, the software won’t start.

Error cause

This error occurs, of there is although a bluetooth device connected to the pc (for example MultiSens bluetooth) and the LSR software version is 2.5.5 or older.

Solution

  • Download the latest driver of the 3D Scanner from our homepage:
    [wpfilebase tag=list id=215 pagenav=1 /]
  • If you want to use a MultiSens bluetooth pressure measurement plate, start the GP Manager afterwards and create a scan. The GP Manager should assign a COM port to the device.
  • Afterwards the 3D scanner should be working. If this did not help contact the GeBioM mbH Support.

Why is windows 7 embedded not updating itself?

Error description

Windows 7 searches for updates, but it does not find any. The windows update wizard states, it has never updated.

Error cause

This is an error of windows, which leads to windows searching updates for hours, but not finding any.

Solution

Windows will only be able to update itself, after installing the update KB3102810.
To install the update do the following:

  1. Download the patch from Microsoft: https://www.microsoft.com/de-DE/download/details.aspx?id=49540
  2. You will have to stop the „Windows Update Server“ on your machine. To do this first run cmd.exe as „Administrator“.
    1. Chose start at the bottom left corner of the taskbar.
    2. Type „cmd“ without the quotation marks.
    3. Do a right click on the program called „Command prompt“ and choose „Run as administrator„
    4. Type the following command „net stop wuauserv“ (without quotation marks) and confirm by pressing the enter key.
  3. Run the update which you have downloaded.
  4. After the update was installed, reboot your pc. Use the windows update wizard to search for updates. Windows should now be able to find updates.

Why is the GP Manager on the milling crashing after it starts

Error description

The GP Manager starts and shows the list with milling jobs. Afterwards it crashes immediately.

Error Cause

The GP Manager does not delete milling jobs automatically. In case of too many entries the GP Manager is not able to create the list and crashes.

Solution

Rename the folder with the completed milling jobs and create a new folder.

The default folder can be found as follows:

  1. Do a right click onto the link you use to start the GP Manager. Choose  „Open file location“ from the menu
  2. Navigate to the foler: .\GpData\Fraese\Einlagen
  3. Rename the „Erledigt“ folder.
  4. Create a new „Erledigt“ folder

Try to remember to keep track of your „Completed jobs“ inside the GP Manager and delete the ones you don’t need anymore.

How to backup the settings on the milling machine?

Error description

You would like to make a backup of your milling machien.

Error cause

You want to make a backup only of the CNC remote settings. Or you would like to make a fresh install of the operating system on the computer of the the milling machine.

Solution

  1. Search the path to the CNC remot program. The default path is C:\CNCWorkbench.
  2. Open the Bin folder
  3. Look for a program called CNCwbBackupAssistent.exe inside the Bin Folder
  4. Run the program. You need to have an administrator account
  5. Choose „Weiter„
  6. Make sure to select „Sichern der Steuerungskonfiguration“ and choose „Weiter„
  7. Chose a folder where the data will be saved
  8. Check again the selected options and click on „Starten“ to begin the backup
  9. After clicking on „Fertigstellen“ the program closes itself
  10. Check if there is a backup at your chosen folder called „CNCworkbench_DD.MM.JJJJ_SS_MM“ (the numbers are the date and time of the backup.)

Restoring the settings

  1. If you want to restore the data, simply start the program again.
  2. Chose „Wiederherstellen der Steuerungskonfiguration“ this time and point the program to the folder where you have saved the data.

Wie sicher ich die Einstellungen der Fräse?

, ,

Fehlerbeschreibung

Sie möchten eine Sicherung der Fräse durchführen.

Fehlerursachen

Es soll ein Backup der Fräse erstellt werden, oder Sie möchten das Betriebssystem der Fräse neu installieren.

Fehlerbehebung

  1. Suchen Sie den Pfad zum CNC Remote Programm. Das Programm liegt in der Regel unter: C:\CNCWorkbench
  2. Öffnen Sie den Bin Ordner
  3. In diesem Ordner befindet sich das Programm CNCwbBackupAssistent.exe
  4. Führen Sie das Programm aus, dafür benötigen Sie Administratorrechte.
  5. Wählen Sie „Weiter„
  6. Stellen Sie sicher, dass „Sichern der Steuerungskonfiguration“ ausgewählt ist und klicken Sie auf „Weiter„
  7. Geben Sie einen Ort zum Sichern der Daten an.
  8. Kontrollieren Sie Eingaben noch einmal und wählen „Starten“ um mit der Sicherung zu beginnen.
  9. Nach einem Klick auf „Fertigstellen“ beendet sich das Programm.
  10. Kontrollieren Sie, ob an dem von Ihnen angegebenen Ort ein Ordner „CNCworkbench_DD.MM.JJJJ_SS_MM“ angelegt wurde (die Zahlen sind das Datum und die Uhrzeit der Sicherung)

Wiederherstellen der Daten

  1. Nachdem Sie die Fräse neu installiert haben, können Sie die Daten mit dem gleichen Programm wiederherstellen.
  2. Wählen Sie diesmal „Wiederherstellen der Steuerungskonfiguration“ und geben Sie den Ordner an, in dem das Programm die Sicherung finden kann.

Why does the PC shows an EFI shell on boot?

Error

When booting the computer you see the following screen:

EFI Shell version 2.31 [5.9]
Current running node 1.1.2
Device Mapping table
  fs0  :HardDisk - Alias hd5a65535a1 blk0
        PciRoot(0x0)/Pci(0x13,0x0)/Sata(0x0,0x0)/HD(1,MBR,0xFD5B6B90,0x800,0x4E2
0000)
  fs1  :HardDisk - Alias hd5a65535a1 blk1
        PciRoot(0x0)/Pci(0x13,0x0)/Sata(0x0,0x0)/HD(2,MBR,0xFD5B6B90,0x800,0x4E2
0000)
  blk0  :HardDisk - Alias hd5a65535a1 blk0
        PciRoot(0x0)/Pci(0x13,0x0)/Sata(0x0,0x0)/HD(1,MBR,0xFD5B6B90,0x800,0x4E2
0000)
EFI Shell

Error cause

This error occurs, if in the BIOS the UEFI option is activated. In this case the PC sometimes boots to the EFI shell.

Solution

Start the BIOS while booting your PC.

  1. Turn on the PC of the milling machine
  2. While booting you are able to choose to open the BIOS. On most PCs this is done by pressing the „DEL“ key on your keyboard. This key is located at the top right of your enter key.
  3. You should see the BIOS of your PC.
  4. Chose „Boot options„
  5. Look for an option called „UEFI„. Switch the value to „Normal„.
  6. Save your changes and reboot the PC

You should not see the EFI shell anymore. If the error still occurs contact the GeBioM mbH Support.

How do I change the fuses on a iSM10 module?

Error

A fuse inside the System-Module iSM10 is blown.

Error cause

Fuses blow in cases of defect electrical circuits or in cases when the current carried exceeds the rated value for an excessive time.

Solution

Check for blown fuses inside the iSM10 module. If you find a blown fuse replace it with a new fuse. How to locate the fuses is shown in the video below.

How do i switch the amplifiers on milling machines with a CAN bus?

Error description

When starting to mill the program shows an error message „Please power on the power amplifier“. This message is shown, even if the power amplifiers are already switched on.

Error cause

This error has two causes. Either the CNC remote software is not configured correctly, or an amplifier might be broken.

Solution

Contact the GeBioM mbH support. If the cause of error is a broken amplifier, below is a manual describing how to switch the amplifier on milling machines with a CAN bus.

If your milling machine is using a CAN bus could be seen on the milling computer. Milling machines with a can bus show a smiley at the right corner of the taskbar. You might have to expand the menu with the small arrow to see the smiley.

Before changing the amplifiers make sure to contact our support. Each amplifier has data, which will have to get transfered to the new amplifier.

How the amplifiers can be switched is explained in this short description: XXX

How do i reduce the warmup time of my Plustek scanner?

Error description

The warmup phase of the Plustek scanner takes a long time. After a scan is started the scanner tray won’t move directly.

Error cause

The Plustek scanners use a fluorescent tube. These tubes age and take longer to reach their maximum light intensity.

Solution

You can configure the scanner to start, even if the the fluorescent tube has not reached the maximum light emission. To do this you will have to change some registry values. This should only be done, of you feel confident.

  • Press the windows key + R and type „regedit“ in the dialog.
  • Navigate to the path: „HKEY_CURRENT_USER“ -> „Software“ -> „Plustek“ -> „261u“ -> „VxD“ -> „VID_07b3&PID_0c20“ -> „Add-On„
  • There should be a value named „WARMUPTIME„. The value represents the seconds, which the scanner will wait for the fluorescent tube.